We want you to be completely satisfied with your SoLayne purchase. If you are not 100% satisfied, you may return your item to us within 14 days of receiving it for a refund or an exchange. The package must be postmarked within 14 days of delivery for a full refund. Items shipped after 14 days are eligible for an exchange or a store credit ONLY.
Please contact us at email@example.com prior to returning the item. This will ensure that either a refund or an exchange is expected. This also allows us to verify if the exchange item is available.
The buyer is responsible for the return shipping. Please return the item in the original condition; original packaging is recommended to keep the item safe. If the item is damaged in the return process, SoLayne Designs is not responsible and the return may be void.
We understand that life happens and things break. If your item breaks within 6 months of purchase, we will be happy to repair it. If it was longer than 6 months there will be a small re-make fee. In both scenarios, the buyer is responsible for the return shipping. Please contact us at firstname.lastname@example.org prior to returning the item in either of these scenarios.